Testimonials
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Get service, polite, and efficient. WAY cheaper than the dealer.
-Christine S. -
Service was crazy fast and communication was great! Definitely will bring my BMW back for it's next service.
-Anna Z. -
This place is amazing. The service was done and done right. I had the oils changed on my BMW X3 and saved a lot more than if I had gone to the dealer. No one I would trust my car with more than these guys!
-Aly S. -
It was amazing! The guys working on my car were quick and when they were all done they vacuumed it out for me! Great service and great people!
-Emily S. -
We have been going to AIR for years and are always pleased with the results for both our Suburban and our Lexus. Prices are fair and the service is great.
-Marc W. -
Amazing customer service. Helped me fix up my car in no time
-Justin R. -
Always have had great service here. They have helped me out and many occasions with last minute things. They always went above and beyond for me. Great shop
-Kurt K. -
I have been taking my Volvos to AIR since moving to this area in 2003. John and his crew have proved themselves professional, fair, patient and most knowledgeable. I have never felt patronized by them because I am "just a woman" and fully intend to continue having my car serviced there until it no longer runs. I trust John to let me know when that time has arrived. I highly recommend AIR for excellent service,reliability and honesty,
-Imelda M. -
The AIR crew is great. They work on all our euro cars. Consider them for a pre-purchase inspection before your next used car purchase. They will help identify what you are investing in which may help you negotiate a better deal if work is needed. No surprises from the AIR team. Fair pricing and super knowledgeable team. They are the Pierce county German car experts.
-S. G. -
Very friendly and professional business!
-Holly S. -
I've known John@A.I.R for 7 years and he is a stand up classy business man. I've moved around the globe during the seven year time period,when returning home Ive always comeback to his shop. As I've showed up at A. I. R unannounced over the years with problems regarding my siblings Volvo or my Ford diesel,Subaru Sti and Harley Davidson Street Glide he has always put time aside no matter how busy or booked he is by accommodating my mechanical needs. His crew of minions and techs along with Carlo the service writer are very well diversed master techs. A.I.R is the only uncorrupted business I know these days. After retirement I've relocated to Silverdale and I still bring my business to A.I.R in the UP.
-Tom S. -
Extremely helpful when I had my car towed there after hours, and left it in drop box overnight. They assessed issues and took care of it in a timely matter for reasonable cost. They earned a repeat customer!
-Matt S. -
Very honest service , fair prices. Don't waste time at the stealership, go to AIR
-Calvin G. -
Short- I've taken my e30 bmw to them for work twice, and will be retuning whenever I need to. Long- I try to repair and maintain my vehicles myself, and my current chariot is a 91, so most everything is fairly simple, but it's also a tight fit, and 27 year old metal and plastic is not always cooperative. Hence the first time I took it, to get the timing belt and water pump replaced, with parts that I had already. They performed the work perfectly, no more, no less, and for about $60 less than the best estimate from anyone on this side of the bridge. The second time, my driveshaft support failed out of town, on memorial day weekend. Being after hours, I couldn't get ahold of anyone directly, so I had it towed to a parking lot down the street, sent an email about it, and hoped it might get looked at by Friday. I called Tuesday, and was told it would get looked at Wednesday. I got a call again Wednesday with exactly what it needed and a breakdown of what each part cost, owing to previous experiences, I cross-shopped for parts to see if I could save some money. I could have, but only if I waited a week for shipping. The premium I would have paid to get the parts by Sunday matched their price to have it BY Friday. BY was the very important operative word, everything was done Thursday. I picked the car up the day I hoped it would be inspected by, and paid about the same same amount for labor as before, meaning they did it in about half the time I would have. Bottom line- Go. You will receive fair prices, quality work, and excellent customer service and support.
-Matt W. -
Ladies...(and Gentlemen) this is the second luxury vehicle that u have taken to AIR. My current BMW X5 required a full NEW ENGINE only 3 weeks after purchase! AIR took care of everything; AND, allotted me enough time to make payments. Ladies, take your vehicle here with CONFIDENCE!!
-Claudia K.
